According to a recent study, homecare aide recruitment and retention could be the number one challenge in for homecare provider agencies [1]. Redan Medical is no exception here.
That is why we, at Redan Medical, strives to do our very best to take care of our caregivers just like we do so for our clients, and we have indeed been extremely successful in boosting our caregiver retention rate in recent years. For example, in year 2017, we have had a retention rate more than 68%. Knowing that the average turnover rate for homecare providers was found to be 65.7% (i.e. the retention rate of 34.3%) [2], we cannot be more proud of our success in this regard, which shows nothing but a high satisfaction of our caregivers which, in turn, leads to satisfaction of our clients.
Here is a list of some of the steps Redan Medical has taken to reach the fantastic retention rate in recent years:
- Company culture: As part of the broader culture of the company, all employees and staff at Redan Medical are with us out of their passion. We all love what we do which is nothing but serve our clients with their medical and healthcare needs. This passion emerges in everything we do from our day-to-day activities inside the office, to what we do outside the office with the clients and patients. Our caregivers are no exceptions. They are aware that they are with Redan Medical as a home caregiver only because they love to give out and help others.
- Job incentive: We all have bills to pay. We, at Redan Medical, understand that as much as our caregivers are extremely passionate about what they do, but if the financial hardship hits, their life and job could suffer. That is why we pay our caregivers great, and way above the average rate for caregivers with other agencies. We have benefits for them such as unemployment, workers compensation insurance, and payroll with direct deposit. Their payments are made to them on-time, not a day late. So they can rely on us on their financial needs.
- Paid training & registration: We, at Redan Medical, understand that paying fees, as small as it could be, could still be a burden for our caregivers when they want to get hired with us and stay up-to-date with their employment. Especially with strict rules and regulations enforced by the Homecare Bureau of California Department of Social Services, that requires all homecare aids to go through comprehensive background check, drug and TB tests, and rigorous training programs, the fees involved could add up and become a burden for caregivers who love to start working. That is why that Redan Medical covers all the cost involved around becoming a caregiver!
- Job flexibility: We all have busy life. We all have personal matters to take care of. We all would love to give out to others but we have to also take care of our families and personal needs. That is why here at Redan Medical, we keep working as a caregiver as flexible as possible. We let our caregivers choose when and where they can work. While we rely on our caregivers commitment, we always try to accomodate for their personal life events; so that is how they have been management to stay with Redan Medical as caregiver on such a long times.
- Bonus & Reward: On top of a great pay and the benefits, we also consider additional bonus to reward our caregivers who have been going way out of their way to be there when our clients need them. And we are giving out to them with so much delightfulness as we believe that whatever goes around, comes around. Our clients feel extremely happy with our caregivers and appreciate their passion and commitment and so we do.
- Open feedbacks: We, at the management of the Redan Medical, are extremely communicative with our staff, including our caregivers. We hear them loud, and we revise our company policies and procedures based on the feedback with get from them. That is why not only our caregivers feel that they are having a great impact on our clients’ well-being, but also they are having so on the quality of Redan Medical services.
References:
- https://www.homecarepulse.com/benchmarking-study/
- https://homehealthcarenews.com/2017/07/the-big-picture-strategy-to-combatting-caregiver-turnover/
“Here at Redan Medical, caregiving is a passion; that is the culture of bringing the highest satisfaction to clients and caregivers alike.”
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